The delivery crew will not attempt delivery if health and safety risk or damage to your home may result.Furniture marked will not be unpacked by the delivery crew and shall be acknowledged by signature.Any visible damage/defect to the Products and to your property must be reported to customer services within a reasonable time frame we consider this to be within three days of delivery, this does not affect your statutory rights as a consumer.Carefully check the unwrapped Products, do not leave them wrapped and unchecked. An adult must be present at the delivery address to sign and acknowledge that Products have been received in a satisfactory condition.Cancellation fees of up to 25% of the value of Products may also apply if the Products are subsequently cancelled.A minimum £60 re-delivery/collection charges for UK customers and £165 re-delivery/collection charge for European customers apply where:- i) no adult is available to accept delivery, ii) where there is no 'large' delivery lorry access to the delivery address or iii) the Products will not fit into room/space intended after being delivered at delivery address unless in compliance with your statutory rights.For more information, contact Customer Services*.
Please measure carefully and accurately to ensure that the Furniture and/or Upholstery ordered can gain access, and will fit into the room/space intended and that our large delivery lorry can safely reach the delivery address and wait for the duration of the delivery, as re-delivery/collection and cancellation fees apply.Standard Home Delivery of Furniture, Upholstery and both Lighting and Mirrors will only be to addresses in Mainland UK or with an additional charge outside the UK.Essential information before ordering Furniture and Upholstery Standard Home Delivery
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